With years of experience with a wide range of clients, I have many different approaches in my usability tool bag. I can fit the project to your particular area of interest and scope to make sure we learn what we need while staying within your parameters.
Usability Testing
- From paper prototypes to existing products
- With a conference room or a full lab equipped with a one-way mirror
- From services to devices
- Deliverables can include results meetings, workshops, presentations, reports and video highlights
Field Testing & Contextual Inquiry
- Take the research to your users!
- See how your product is actually being used while interviewing your users
Heuristic Evaluation
- Utilize established design guidelines for evaluation
- A quick and affordable method of reviewing products and designs
Surveys
- From quick surveys to thorough customer and product profiles
- From customer satisfaction to targeting to exploration
- Familiarity with most available survey tools, I can use your survey tool or have licenses myself
- Ability to integrate sophisticated statistical analyses when appropriate
Behavioral Analysis
- Leverage existing data to ask and answer questions about user patterns, design challenges and customer trends
- Many companies have logged a gold mine of usage data and I can help take advantage of it
Focus Groups & Interviews
- Obtain feedback on new concepts
- Learn about your target customers
Recruiting
- I have existing relationships with some of the best recruiters in the country to make sure your study has the appropriate participants to make your study a success